Your tasks

•Answer all incoming telephone calls and return calls within four (4) hours, if away from desk.
•Recommend appropriate HUBER+SUHNER products for customer applications. Interface with Engineering to determine product applications to meet customer requirements and specifications.
•Resolve customer technical and specification issues.
•Review product cost, delivery and technical inputs from HUBER+SUHNER AG in preparation of quotes for customers.
•Develop and provide to customers and representatives price, delivery and technical information to meet their requirements while complying with company policies.
•Review incoming orders for accuracy of price, part number, quantity and contractual obligations.
•Coordinate with the Logistics Department to expedite deliveries and inquiries.
•Provide input to HUBER+SUHNER, Inc. central quotation system and necessary follow-up to maximize capture rates and pricing consistency.
•Maintain sales data on assigned territories or markets as well as administer a follow-up system for open technical, commercial and qualification samples.
•Manage customer contracts and annual agreements by reporting monthly to ensure customer requirements are met.
•Thorough department-specific and professional knowledge coupled with in-depth application and system knowledge
•Ability to deploy across organisations as needed and for standardised processes.
•Supports information processing throughout the enterprise by providing first-level support in their appropriate field and providing initial assistance to end users in resolving computer problems (application problems)
•Creates a specific problem description for IT and thus contributes towards a rapid solution by way of SolMan incidents.
•Adhere to all regulations and guidelines contained in the Global Management System.
•Open help tickets and test solutions.
•Training/Onboarding new CSRs.
•Visit customers and learn their products needs and requirements.
•Interface with Global contacts on process enhancements

Your profile

Education:
•Bachelor/Associates Degree in Business or related discipline, preferred.

Experience:
•Three years sales or customer service with SAP experience. SAP Key User

Skills:
•Fluency in Microsoft Office Suite or equivalent.
•Excellent phone skills and Email etiquette.
•Solid communications skills, both verbal and written and being able to follow up within deadlines.
•Bilingual preferred but not mandatory.
•SAP experienced

Personal Qualifications:
•Excellent organizational skills with attention to detail. Work well individually and with a team.
•Ability to multi-task.
•Willingness to travel to customers
•Results driven and effective in creating a productive and positive team environment. Self-starter and ambitious.
•Willingness to upsell products
•Great willingness to learn
•Can identify and clearly formulate customers’ needs
•Organizational skills (organization and implementation of application tests, training, etc.
•Training/On Boarding new CSR

Physical/Mental Abilities: Must have the physical and mental abilities needed to perform all essential tasks listed; reasonable accommodations may be made to help the job holder perform essential tasks. Must be able to work and respond well under sometimes stressful and demanding work conditions. Must be prepared to spend 75% of working time in direct contact (via phone) with customers. May be required to travel globally to assist other regions.

Your perspective

Charlotte, NC

Your profile

Education:
•Bachelor/Associates Degree in Business or related discipline, preferred.

Experience:
•Three years sales or customer service with SAP experience. SAP Key User

Skills:
•Fluency in Microsoft Office Suite or equivalent.
•Excellent phone skills and Email etiquette.
•Solid communications skills, both verbal and written and being able to follow up within deadlines.
•Bilingual preferred but not mandatory.
•SAP experienced

Personal Qualifications:
•Excellent organizational skills with attention to detail. Work well individually and with a team.
•Ability to multi-task.
•Willingness to travel to customers
•Results driven and effective in creating a productive and positive team environment. Self-starter and ambitious.
•Willingness to upsell products
•Great willingness to learn
•Can identify and clearly formulate customers’ needs
•Organizational skills (organization and implementation of application tests, training, etc.
•Training/On Boarding new CSR

Physical/Mental Abilities: Must have the physical and mental abilities needed to perform all essential tasks listed; reasonable accommodations may be made to help the job holder perform essential tasks. Must be able to work and respond well under sometimes stressful and demanding work conditions. Must be prepared to spend 75% of working time in direct contact (via phone) with customers. May be required to travel globally to assist other regions.
Charlotte, NC

We very much hope that you are interested in the vacancy and we look forward to receiving your completed application.

Yvonne Barney, Director, HR
Apply now