Your tasks


Summary of Key responsibilities

Boundaries of responsibilities and interaction with others

  • Partner with our manufacturing and assembly sites, as well as product line teams, to resolve non-conformances / quality issues.
  • Ensure root causes are found and robust corrective and preventative actions are taken.
  • Provide guidance for development and execution of corrective and preventative action across multiple disciplines within the organization.
  • Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with customers.
  • Lead quality escape containment actions and the field action plan process.
  • Drive quality improvement using data-based decision making and by applying existing technologies, approaches, and methodologies.
  • Prepare and present monthly status reports for customer returns including response timing, containment, root cause and countermeasure.
  • Champion the cross functional team in planning and scheduling all corrective and preventive action activity.
  • Ensure that proper systems are utilized and maintained for the creation of accurate records.
  • Work cross functionally to identify proper resources to carry out corrective and preventive action tasks.
  • Communicate organizational policies and procedures.
  • Prepare operational progress or status reports.
  • Maintain knowledge of current developments in area of expertise.
  • Analyze data to assess operational or project effectiveness.
  • Recommend organizational process or policy changes.
  • All other relevant duties as assigned.

Your profile


Education:

  • Bachelor’s Degree in Engineering, Quality, Business, is preferred; a related area will be considered.


Experience:

  • A minimum of 5 years of quality engineering or validation experience required.
  • 3+ years of working in a certified environment (AS9100, IATF 16949, ISO 13485, ISO 9001).
  • 3+ years dealing in a Customer facing role.
  • Experience in SAP and other systems and programs essential for Quality analysis such as Microsoft Excel, PowerPoint, Word, etc.

Skills/Knowledge:


  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Demonstrated ability to perform data and statistical analysis.
  • Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Excellent organizational, analytical and interpersonal skills.
  • Excellent verbal, written and communication skills.
  • American Society for Quality (ASQ), Customer Quality Engineer (CQE) or Customer Quality Management (CQM) a plus.
  • Six Sigma belt a plus.


Your perspective


Physical/Mental Abilities:

  • Must have the physical and mental abilities needed to perform all essential tasks listed; reasonable accommodations may be made to help the job holder perform essential tasks.
  • Must be able to work and respond well under sometimes stressful and demanding work conditions
Warren, NJ

Your profile


Education:

  • Bachelor’s Degree in Engineering, Quality, Business, is preferred; a related area will be considered.


Experience:

  • A minimum of 5 years of quality engineering or validation experience required.
  • 3+ years of working in a certified environment (AS9100, IATF 16949, ISO 13485, ISO 9001).
  • 3+ years dealing in a Customer facing role.
  • Experience in SAP and other systems and programs essential for Quality analysis such as Microsoft Excel, PowerPoint, Word, etc.

Skills/Knowledge:


  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Demonstrated ability to perform data and statistical analysis.
  • Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Excellent organizational, analytical and interpersonal skills.
  • Excellent verbal, written and communication skills.
  • American Society for Quality (ASQ), Customer Quality Engineer (CQE) or Customer Quality Management (CQM) a plus.
  • Six Sigma belt a plus.


Warren, NJ

We very much hope that you are interested in the vacancy and we look forward to receiving your completed application.

Nancy Bordick,
Apply now