• Global player HUBER+SUHNER, based in Switzerland, develops and manufactures components and system solutions for the electrical and optical transfer of data and energy. Through connectivity solutions in the three key technologies of radio frequency, fiber optics and low frequency, the company serves three markets: communications, transportation and industrial.

Senior Customer Service Representative

Charlotte, NC | 100 | Unlimited

Main purpose, tasks & responsibilities

Main Purpose
Act as a prime interface between HUBER+SUHNER, Inc. and our customers, regional sales personnel, distributors and with HUBER+SUHNER AG. Work in coordination with both Regional and Key Account sales personnel to provide customers with technical and commercial support for the objective of securing orders and servicing accounts. Perform as a Key User or technical support assistance within the GEO process. Coach/training current and new employees on the functionality and workflows within SAP. Continuous improvement on workflow efficiencies to increase performance.

Main tasks & responsibilities

  • Answer all incoming telephone calls and return calls within four (4) hours, if away from desk.
  • Recommend appropriate HUBER+SUHNER products for customer applications. Interface with Engineering to determine product applications to meet customer requirements and specifications.
  • Resolve customer technical and specification issues.
  • Review product cost, delivery and technical inputs from HUBER+SUHNER AG in preparation of quotes for customers.
  • Develop and provide to customers and representatives price, delivery and technical information to meet their requirements while complying with company policies.
  • Review incoming orders for accuracy of price, part number, quantity and contractual obligations.
  • Coordinate with the Logistics Department and global Plants to expedite deliveries and inquiries.
  • Provide input to HUBER+SUHNER, Inc. central quotation system and necessary follow-up to maximize capture rates and pricing consistency.
  • Maintain sales data on assigned territories or markets as well as administer a follow-up system for open technical, commercial and qualification samples.
  • Manage customer contracts and annual agreements by reporting monthly to ensure customer requirements are met.
  • Thorough department-specific and professional knowledge coupled with in-depth application and SAP knowledge.
  • Ability to deploy across organisations as needed and for standardized processes.
  • Supports information processing throughout the enterprise by providing first-level support in their appropriate field and providing initial assistance to end users in resolving computer problems (application problems).
  • Creates a specific problem description for IT and thus contributes towards a rapid solution by way of SolMan incidents.
  • Adhere to all regulations and guidelines contained in the Global Management System.

Education, Experience, Skills & Qualifications


  • Bachelor/Associates Degree in Business or related discipline, preferred.


  • Three years sales or customer service with SAP experience.
  • SAP Key User


  • Extensive SAP tactical knowledge
  • Fluency in Microsoft Office Suite or equivalent.
  • Excellent phone skills and Email etiquette.
  • Solid communications skills, both verbal and written and being able to follow up within deadlines.
  • Ability to represent the company in person on client visits.
  • Bilingual preferred but not mandatory.

Personal Qualifications:

  • Excellent organizational skills with attention to detail. Work well individually and with a team.
  • Ability to multi-task and prioritize.
  • Results driven and effective in creating a productive and positive team environment. Self-starter and ambitious.
  • Great willingness to learn and create improvements in the CSD.
  • Can identify and clearly formulate customers’ needs
  • Organizational skills (organization and implementation of application tests, training, etc.)
  • Training/On Boarding new CSR
  • Interface with Global contacts on process enhancements.
  • Open help tickets and test solutions.
  • All project based work as assigned.
  • Upsell product skills and offer replacement suggestions.
  • Visit customers and learn their products needs and requirements.

Physical/Mental Abilities

Must have the physical and mental abilities needed to perform all essential tasks listed; reasonable accommodations may be made to help the job holder perform essential tasks. Must be able to work and respond well under sometimes stressful and demanding work conditions. Must be prepared to spend 75% of working time in direct contact (via phone) with customers. May be required to travel 10% globally to assist other regions and locally to interface with customers.

We can't wait to hear from you!

Apply now

You will hear back from us as soon as possible. For further information please contact:
Yvonne Barney