Sales Coordinator - Customer Services

Your tasks

• Act as the main interface to the customer: Process all types of quotes, enquiries and orders and respond to them within 24hours. Receive and process/distribute different kind of customer enquiries (technical, commercial, quality) and collaborate with different departments across the company.
• Understand future customer needs and market trends (project pipeline, forecasts)
• Proactively liaise with other departments (cross-border) to ensure that internal & external customer’s requirements are met at all times
• Maintain accurate and up to date files for all your business documents and correspondence
• Initiate and follow up actions to requests arising from related departments (Field Sales, Application Engineering, Supply Chain Management, Finance)
• Continuous improvement: Ensure returns related to sales office errors are kept to an absolute minimum, and where appropriate initiate corrective actions to ensure no repeats of the same type of error occurs.
• Ensure that all responsibilities under your remit are compliant with H+S documented processes at all times
• Carry out any other reasonable duties as required by your Line Manager

Your profile

• Working experience in an international company, preferably in a manufacturing environment
• At least 2 years experience working in a customer facing support role and/or sales position
• Profound technical understanding and knowledge
• Numerate
• Understanding of planning / international supply chain networks
• Computer literate (Microsoft Office)
• Excellent Team player
• Positive and open minded character with hands-on/can-do mentality
• Customer oriented
• Good communication skills (written and oral)
• Good organisational skills
• Proactive
• Problem solving attitude
• Accurate and good attention to detail.